help_page.TITLES[0]

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pages.HELP

<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">About Us - Lyngenfjord Car Rental
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Welcome to Lyngenfjord Car Rental, your reliable partner for car rental in North Troms. We are located in Birtavarre, in beautiful K&aring;fjord, and offer flexible and high-quality rental solutions that meet the transportation needs of both individuals and businesses. Whether you need a car for short errands or longer trips in the region, we are ready to assist you.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In addition to car rentals, we also operate Birtavarre Taxi, a taxi company affiliated with Troms Taxi. We are proud to provide safe and professional transportation, and our experienced drivers ensure that you reach your destination safely and efficiently. Please feel free to visit us at <a style="text-decoration: underline; color: white; cursor: pointer;" title="undefined" href="http://www.birtavarretaxi.no/" target="_blank" rel="noopener">www.birtavarretaxi.no</a> for more information about our services.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We look forward to helping you with your transportation needs, whether you require a rental car or a taxi. Welcome to Lyngenfjord Car Rental and Birtavarre Taxi!
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&nbsp;
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: inherit; font-family: inherit; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #f0f0f0; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">we deliver cars to Reisafjord hotel <span style="font-family: inherit; color: inherit; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: #f0f0f0; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" role="gridcell"><a class="x1i10hfl xjbqb8w x1ejq31n xd10rxx x1sy0etr x17r0tee x972fbf xcfux6l x1qhh985 xm0m39n x9f619 x1ypdohk xt0psk2 xe8uvvx xdj266r x11i5rnm xat24cr x1mh8g0r xexx8yu x4uap5 x18d9i69 xkhd6sd x16tdsg8 xggy1nq x1a2a7pz x1s688f x1heor9g x1bvjpef xujl8zx" style="color: inherit; cursor: pointer; text-decoration: underline; list-style: none; margin: 0px; text-align: inherit; border-style: none; padding: 0px; box-sizing: border-box; border-width: 0px; outline: none; -webkit-tap-highlight-color: transparent; font-weight: 600; touch-action: manipulation; background-color: transparent; display: inline; font-family: inherit;" tabindex="-1" role="link" href="https://reisafjord-hotel.com/Aktuelt" target="_blank" rel="noreferrer noopener nofollow">https://reisafjord-hotel.com/Aktuelt</a>

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Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<div style="color: inherit; font-size: 12pt; font-family: inherit; margin-top: 1em; margin-bottom: 1em;">
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Frequently Asked Questions - FAQ
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Why hasn&rsquo;t the deposit been refunded to my account? When the car is handed over, the rental amount and a deposit of NOK 15,000 are reserved on your card. This amount is not deducted from your account but is frozen as a temporary reservation. After the car is returned, we wait three days before ending the contract to register any toll crossings and ferry fees. Once the contract is concluded, the reservation is deleted, and the deposit is released. This typically takes five working days after the contract ends.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How does parking and ANPR work? Most parking facilities use Automatic Number Plate Recognition (ANPR), which automatically starts and stops parking when you enter and exit. Payment information is available on-site, and payment typically occurs via the parking company's website or a mobile app. In some locations, there are also parking machines where you enter your vehicle's registration number. We encourage our customers to pay for parking themselves to avoid expensive fees. If parking charges are incurred later, an administrative fee of NOK 100 will apply for each parking instance.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">What is the excess in case of damage? For information regarding the excess, please refer to our Terms and Conditions.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How does your deposit system work? At the start of the rental period, we reserve an amount on your card that corresponds to the rental sum and a deposit. This amount is not deducted from your account but remains reserved until the car is returned and the rental period is concluded. The reservation acts as a guarantee for any expenses related to the rental. When the rental period ends, your card is charged for the actual costs, and the reservation is released within 48 hours. Please note that it may take 5&ndash;7 days for the amount to become available again, depending on your bank or card provider. If you experience any issues, please contact your bank or card company.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Do I need a credit card to rent a car? Yes, a credit card is required for rental. Exceptions apply for businesses with an invoice agreement.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Are you open on weekends? Yes, we are open both Saturday and Sunday.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Are the rental cars equipped with toll tags? Yes, all our cars have toll tags. Costs for toll crossings will be added to the rental amount retroactively.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Can I pick up or drop off the car at Troms&oslash; Airport? Yes, for an additional fee, we can deliver or receive the car at Troms&oslash; Airport. The price is NOK 1,500 each way.
</div>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Privacy Policy Lyngenfjord Car Rental wants you as a user to feel secure that we protect your privacy and process all personal information in accordance with the law.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Personal Information In order to use the online booking service, you must provide your name, address, phone number, and email. To register an order, information about the rental period and the type of equipment reserved/ordered must also be stored. There is an age limit of 18 years for using the service, and you must therefore also provide your year of birth. When using the service, your order history is stored. This personal information is used to deliver the service to you. These personal data will be retained as long as you remain registered as a user with us. The personal information we have recorded is accessible and can be changed on your profile, which you can find inside the online booking service after logging in. You can also contact us and request that we remove your personal information or unregister you from our systems. You will then no longer be able to use the service unless you register again.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Personal Information to Third Parties Lyngenfjord Car Rental will not sell, exchange, or transfer your personal information. Online bookings are handled in a system provided by Sharefox.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Payment Information When you place an order, your card information is stored with the payment provider DIBS to process your order. DIBS stores the information securely and responsibly and is PCI certified. This allows us to handle order changes, cancellations of reservations such as deposits, refunds, additional costs incurred by the user (due to late returns, damages, or similar), and to reduce fraud and losses. Transaction information related to your order will be stored, but not the card details. Transaction information will be retained as long as you are registered as a user of the service, in accordance with the section on personal information.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Use of Collected Information The personal data collected for these purposes includes both information you provide (name, email address, etc.) and information collected through the use of the service, such as what equipment you rent and information about your position, device technical information, and internet connection. The personal information may be supplemented with available information from third-party sources.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Cookies When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies simplify the use of the service and provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices, and similar.
<p style="margin: 7px 0px 0px; text-align: left; padding-top: 5px; padding-bottom: 5px; white-space: pre-wrap; color: inherit; font-family: inherit; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.04); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Through server logs and other tools, we can record information about the device and the connection to our service, including the operating system, browser version, IP address, cookies, and unique identification files. This information is used in anonymous and aggregated statistics but can also be linked to your user account. The information allows us to tailor the display of our service to the device you are using.

Choose the product station closest to you. Book and pay online. Done.

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

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The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

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