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Privacy policy

Privacy Policy
Lyngenfjord Car Rental wants you as a user to feel secure that we protect your privacy and process all personal information in accordance with the law.

Personal Information
In order to use the online booking service, you must provide your name, address, phone number, and email. To register an order, information about the rental period and the type of equipment reserved/ordered must also be stored. There is an age limit of 18 years for using the service, and you must therefore also provide your year of birth. When using the service, your order history is stored. This personal information is used to deliver the service to you. These personal data will be retained as long as you remain registered as a user with us. The personal information we have recorded is accessible and can be changed on your profile, which you can find inside the online booking service after logging in. You can also contact us and request that we remove your personal information or unregister you from our systems. You will then no longer be able to use the service unless you register again.

Personal Information to Third Parties
Lyngenfjord Car Rental will not sell, exchange, or transfer your personal information. Online bookings are handled in a system provided by Sharefox.

Payment Information
When you place an order, your card information is stored with the payment provider DIBS to process your order. DIBS stores the information securely and responsibly and is PCI certified. This allows us to handle order changes, cancellations of reservations such as deposits, refunds, additional costs incurred by the user (due to late returns, damages, or similar), and to reduce fraud and losses. Transaction information related to your order will be stored, but not the card details. Transaction information will be retained as long as you are registered as a user of the service, in accordance with the section on personal information.

Use of Collected Information
The personal data collected for these purposes includes both information you provide (name, email address, etc.) and information collected through the use of the service, such as what equipment you rent and information about your position, device technical information, and internet connection. The personal information may be supplemented with available information from third-party sources.

Cookies
When you visit our service, we use various technologies to recognize you as a user and collect data. For example, we use cookies to remember rental dates and equipment. Cookies simplify the use of the service and provide you with relevant information when you visit our website. They are also used to temporarily store data such as available rental dates, prices, and similar.

Through server logs and other tools, we can record information about the device and the connection to our service, including the operating system, browser version, IP address, cookies, and unique identification files. This information is used in anonymous and aggregated statistics but can also be linked to your user account. The information allows us to tailor the display of our service to the device you are using.

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